Before you return any item you must obtain a return authorization number from a Playbox Zone representative.

Playbox Zone will authorise the return of an item only in the following cases: 

Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage. 

Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
 
Unwanted item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

• We will only refund postage if the return is a result of our error.

• We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

Our Returns Procedure
Please complete the following steps when returning an item.

1. Returns authorisation

·  Before returning any item please obtain a returns authorization number by emailing us at ra@playboxzone.com.au This email address is being protected from spam bots, you need Javascript enabled to view it or using the LiveHelp system accessed from the link on the top right corner of our site.

·  We will then evaluate your request and email you with an authorisation number.

·  Complete the RA form that is attached to the email you receive from Playbox Zone or download the form from here.

2. Packing the item
Wrap the item securely and include the RA form and the postal receipt if you wish postage to be refunded.  

RETURNS THAT DO NOT CONTAIN THE ABOVE WILL BE RETURNED TO THE CUSTOMER

 Usually the packaging in which the item was sent can be used for its return.

3. Posting DVDs, CDs, games and books

·  Please send by recorded delivery only.

·  We will refund the postage of any recorded-delivery item up to a maximum of $5.00 (provided you include the receipt).

4. Return address
Please send your item to the following address:

PLAYBOX ZONE RETURNS,
PO BOX 3274,
LANSVALE,
NSW 2166

5. Replacement or refund
We will ask you if you would like us to replace the item (provided it is still available) or refund your card.

Please follow our returns procedure as explained above.

How we test returned items

We advise you to check any DVD, CD or video game on a second machine and to check any gadget and its instructions carefully before returning it. We will not refund postage for items found to be in good working order.

We are not responsible for incompatibilities caused by DVD players or games consoles that have been modified or ‘chipped’ in any way to disable regional encoding.