FAQ / Support Information
Payment & Ordering
You can pay for your order with any of the following:
1. Internet Bank Transfer (our preferred payment method; ensure your order number is used as a reference!)
2. Bank Deposit (payment details available on the invoice you receive on Checkout; ensure your order number is used as a reference!)
3. Secure Credit Card payment (VISA or MASTERCARD only; fastest method).
4. Cheque / Postal Order (this method can delay your order until the cheque / postal order has been received and cleared.
Items are generally only out of stock for a few days at the most and they will be sent out as soon as they are back in stock, however some older items can take a little longer to come back into stock as there might be a distribution delay on them. If you would like to know an estimated date of arrival for any items please contact us via our contact page.
Yes, all prices on the PlayboxZone.com.au website are in Australia Dollars and include G.S.T.
Any order can be cancelled as long as it hasn’t already been shipped.
Playbox Zone uses several different status conditions to track orders:
- Pending – Shopping cart was abandoned, these orders are automatically removed after 7 days.
- Payment – Checkout completed but a cheque/postal order or direct debit payment option was selected.
- Paid – Checkout completed and payment has been received.
- Order Sent – Your order has been completed and sent out to you.
- Cancelled – Your order has been cancelled.
- Refunded – Your order has been cancelled and your money refunded to your credit card or bank account.
Prodcuts General
- In-Stock – Products are in stock or at the distribution centre
- Out of stock/Back Order – Products are out of stock or expected in to the distribution centre soon.
- Preorder – Product hasn’t been released.
At the current time Playbox Zone does not run a trade-in service, although in the very near future we will be implementing one, stay tuned!
Playbox Zone can take orders from dealers or wholesale companies. Please contact us and let us know the items you are interested in and we can work out a price that suits all parties.
Delivery
Playbox Zone delivers to every corner of Australia.
Delivery overseas can be arranged but please contact us first for a delivery cost and revised quote.
Playbox Zone’s delivery charges start at $5.25 per package. We work on a weight system though so after 1kg of weight the cost will increase. Some consoles and larger items incur higher postage due to the weight and need for insurance on them.
To see the cost of your postage simply add the items you want to your cart and on the 3rd step of the checkout you will see a complete breakdown of postage and item costs.
Normal delivery time for an order is anywhere from 2 days to 10 days. We use Australia Post for our delivery service and have no control over their delivery times. Outlying regions can take much longer to get deliveries than city CBD’s and inner suburbs.
That is actually up to you. During checkout you will be asked to choose your preferred delivery method from the following:
1. Send all items at the same time – this method will delay your order until the final item has been released.
2. Send all available items now and preorder/backorder items later – this method sends out all available items immediately then all preorder/backorder items when the final item is ready.
3. Send all items individually – this method sends all items available in one package but all preorder/backorder items in separate packages. This can increase your postage costs significantly.
Yes you can but if you are paying with a credit card we will still need to know your billing address exactly as shown on the credit card statement or your order may be cancelled.
Normal delivery times are within 10 days but Australia Post but please contact us if it has been longer stating your Playbox Zone order number (PBZ***) as shown on your invoice and we will start an investigation with Australia Post. These can take some time to complete though so please be patient with us.
Should the Australia Post investigation return a finding of a lost item then we will of course send another one out to you.
Returns
To return an item first contact us via our contact page quoting your Playbox Zone order number and the problem that you are experiencing with the item.
One of our support staff will reply to your email with the process to follow for return of the item.
Playbox Zone will accept returned items if the item is faulty or not the item ordered.
Online games will not be replaced under any circumstances unless damaged.
Account & Privacy
To create an account with Playbox Zone simply click on the “No account yet? Create one” link in the Login Box located on the right-hand side of the website. Alternatively, you can add items to your cart and register for Playbox Zone during “Checkout”.
Click on the “Forgotten your password?” link in the Login Box located on the right-hand side of the website to be taken to the password retrieval page. You must know your registered email address to do this.
Contact Playbox Zone staff (using our contact form) stating your name and address (for security reasons). We will then reset your password and contact you via your registered email address to let you know your username (we can also tell you your registered email address if it is different to the contact address used.
If you are unable to find or follow the link on the newsletter to unsubscribe then just login to you account and under the Member Control Section (click on Home in the Login Box) is the option to unsubscribe from Playbox Zone’s newsletter. Alternatively, contact a Playbox Zone staff member (via our contact form) and we will remove you from our mailing list.
Click on the “Logout” link in the Login Box located on the right-hand side of the website.
Contacts
Use our contact form to send us a message stating which link was broken or problem you had while using the site.
Use our contact form to send us a message about an order.
Contact us via the contact form ... we always appreciate some suggestions or criticism and we love praise!
Console Support
